For order issues and general assistance,
Please contact [email protected] . We are happy to help you out. 😊
Order Process
Once an order is placed, it will go through the following stages:
Pending Payment: The order has been placed and is awaiting payment.
Awaiting Transfer: For orders paid via ATM transfer or convenience store barcode, this status appears after a payment code is issued, while awaiting actual payment.
Payment Confirmed: Payment has been confirmed; a confirmation email will be sent.
Preparing for Shipment → Packing: The order is being picked and packed.
Shipped: The order has been handed to the carrier; a shipping notification email (with tracking information) will be sent.
You will receive an email notification at every stage. You can also check your order status anytime under "My Orders" in your account, or use the "Order Lookup" feature with your order number.
We ship on Mondays and Thursdays. During periods with new product launches or around holidays, shipments may be slightly delayed; we will notify you if this occurs.
Payment Methods
We currently support the following payment methods:
NewebPay Credit Card (one-time payment) — Taiwan-issued or international cards accepted, 3D Secure verification required
Samsung Pay
Google Pay
UnionPay
Taiwan Pay
WebATM / ATM Transfer — Taiwan bank accounts only
Convenience Store Barcode Payment — Available at Taiwan's four major convenience store chains. For instructions on how to pay at the kiosk, click here
LINE Pay
Apple Pay
PayPal
For orders paid via ATM transfer or convenience store barcode, a payment deadline will be provided. Please complete payment within the deadline, or the order will be automatically cancelled.
Shipping Methods
OURS supports the following shipping methods:
Taiwan address – Mail delivery
Taiwan FamilyMart / 7-Eleven store pickup (cash on delivery not available)
China / Hong Kong / Macau address – SF Express, freight collect. Check shipping rates here
Other countries:
✉️ Taiwan Post International e-Packet – No signature required, online tracking supported, no loss compensation, lowest shipping cost, approx. 8–14 business days (from NT$120)
📦 Taiwan Post International Air Parcel – Signature required, online tracking supported, loss compensation included, approx. 8–14 business days (from NT$300)
✈️ Taiwan Post EMS – Fastest option, signature required, online tracking supported, loss compensation included, highest shipping cost, approx. 3–7 business days (from NT$500)
⚡ Express courier service – Please use the "Contact Us" feature within your order for assistance
Shipping Fees
Domestic (Taiwan) orders totaling NT$1,000 or more (calculated at checkout, after discounts) enjoy discounted shipping:
Home delivery (mail): NT$50 shipping fee for orders under NT$1,000; free shipping for orders NT$1,000 and above.
Convenience store pickup: NT$50 shipping fee for orders under NT$1,000; discounted to NT$30 for orders NT$1,000 and above.
International orders are calculated based on destination and package weight; the exact amount will be shown at checkout.
China, Hong Kong, Macau address will use sf-express freight collect.